Here we will try to answer any frequently asked questions that our Team receive:
Why do we have to pay for an annual membership?
Annual membership is unfortunately a mandatory insurance that all children participating in Gymnastics must have.
Why do we have to do trial sessions? Can we sign up for a full term?
We always advise your child to do two trial sessions to ensure they enjoy the class before committing to annual membership and a monthly term. As a children's charity we are non-refundable. Please note these Trial Sessions are not free of charge, our coaches are still providing a service.
I'm struggling to book onto a Play With Me class, what can I do?
If your having difficulty booking on, please email us at email@example.com. Usually if it wont let you book on, the class may be full. We do have a strict limit at the moment due to covid-19. We advise everyone to ensure they are booking their child onto the correct register.
My child received a slip for their next badge, how do I pay for it?
It's super easy! Email us at firstname.lastname@example.org your child's name and badge. We will then add payment to your parent portal and prepare their badge for their next class. We recommend you email a minimum of 2-3 days before the next class. We cannot guarantee that emails received the morning of their class will have their badge prepared in time. Alternately our office is now open, so if you wish to bring the slip to Reception, we can help you further.
How can I see the progress of my child on their badge?
We try our very best to help all parents stay updated via your parent portal. If you log in and click on the part that says 'evaluations' you will be able to see the latest updates. Please note that all children are required to be able to perform 8 out of 10 skills to progress onto the next stage. We understand some skills are tricky and can take longer to learn, so some badges may take a little longer than others to achieve. Our coaches, were possible, can update the skills with feedback notes. If your child hasn't been evaluated yet, Don't panic the most important part of Gymnastics is learning the skills, If you are on a higher badge it may take awhile to ace a skill. As each badge is a progression for the next, it's important each child can continuously perform the skills so they have the right fundamental progressions to achieve the next set of skills.